Shipping Policy

Thank you for choosing our oral care essentials. We are committed to providing you with reliable, efficient shipping services to ensure your order arrives safely and promptly, so you can start enjoying your new toothbrushes, toothbrush holders, and rinsing cups as soon as possible. This Shipping Policy outlines all details regarding order processing, delivery times, shipping costs, and other important information to keep you informed every step of the way.
All orders are processed within 1-2 business days (Monday to Friday, excluding weekends and public holidays) after payment confirmation. During peak seasons, promotional periods, or unforeseen circumstances, processing times may be extended by an additional 1-2 business days, and we will notify you via email if there is any delay in handling your order. We carefully inspect each product—from toothbrush bristles to the durability of holders and cups—before packaging to ensure they meet our quality standards and arrive in perfect condition.
We offer shipping to most regions worldwide, with delivery times varying depending on your location. Domestic orders typically arrive within 3-7 business days after processing, while international orders generally take 7-14 business days. Please note that international delivery times may be affected by customs clearance procedures, local postal services, and other factors beyond our control, which could result in minor delays. We recommend allowing an additional 2-3 business days for international orders to account for these potential hold-ups.
Shipping costs are calculated based on your order weight, destination, and selected shipping method. You can view the exact shipping cost for your order during the checkout process, before completing your payment. We occasionally offer free shipping promotions for orders that meet a certain minimum purchase amount—please check our website homepage or promotional banners for the latest offers. Please note that free shipping promotions are only applicable to standard shipping methods and may exclude certain remote regions.
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery on our website or through the designated shipping carrier’s platform. For international orders, tracking information may not be available for all regions, or may take 1-2 business days to become active after the order is shipped. If you do not receive your tracking number within 3 business days of order processing, please check your spam folder before contacting our support team.
We take great care in packaging your order to ensure it is protected during transit. Our toothbrushes, toothbrush holders, and rinsing cups are packaged in sturdy, protective materials to prevent damage from bumps, moisture, or other potential issues during shipping. However, if your order arrives damaged, broken, or with missing items, please contact us within 48 hours of delivery, providing photos of the damage and your order details, and we will assist you with a replacement or refund promptly.
Please ensure that your shipping address is accurate and complete when placing your order, including all necessary details such as apartment numbers, street names, and postal codes. We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information. If you need to change your shipping address after placing your order, please contact us immediately—we will do our best to update the information if your order has not yet been shipped.
Customs duties, taxes, and other fees for international orders are the sole responsibility of the recipient. These fees are not included in your order total or shipping cost, and we have no control over their amount. Customs policies vary by country, so we recommend checking with your local customs office for more information on potential fees before placing an international order.
If you have any questions or concerns about our shipping process, order status, or delivery, please refer to our FAQ section first—many common questions are answered there. For additional assistance, our support team is here to help, and we will respond to your inquiry as quickly as possible. Thank you for your understanding and patience as we work to deliver your oral care essentials to you.