FAQ
What types of oral care products do you offer?
We specialize in essential oral care items designed for daily use, including high-quality toothbrushes, durable toothbrush holders, and practical rinsing cups. Our products are crafted to balance functionality, style, and affordability, fitting seamlessly into any bathroom and supporting a consistent oral care routine.
Are your toothbrushes suitable for sensitive gums?
Yes, our toothbrushes are designed with soft, gentle bristles that effectively clean teeth without irritating sensitive gums. We prioritize comfort and safety, ensuring our toothbrushes are suitable for daily use by adults and older children (with adult supervision for younger users). If you have specific concerns, we recommend checking the product description for detailed bristle specifications.
How do I care for my toothbrush holder and rinsing cup?
Our toothbrush holders and rinsing cups are made from easy-to-clean materials. To keep them clean and hygienic, simply rinse with warm water and mild soap regularly, then dry thoroughly. Avoid using harsh chemicals or abrasive cleaners, as these may damage the surface. For best results, clean them at least once a week to prevent buildup of moisture or residue.
How long does order processing take?
All orders are processed within 1-2 business days (Monday to Friday, excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional periods, processing times may be extended by 1-2 additional business days. You will receive a notification if there is any delay in handling your order.
What are the delivery times for domestic and international orders?
Domestic orders typically arrive within 3-7 business days after processing, while international orders generally take 7-14 business days. Please note that international delivery may be delayed by customs clearance, local postal services, or other unforeseen factors. We recommend allowing an extra 2-3 business days for international orders to account for these potential hold-ups.
Can I cancel or modify my order after it has been placed?
We can only cancel or modify orders if they have not yet been processed or shipped. If you need to make changes to your order (such as shipping address, product quantity, or cancellation), please contact us as soon as possible. Once an order has been shipped, we cannot make any modifications, and you will need to follow our return policy if you wish to return the items.
What is your return policy for defective or incorrect items?
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. You may be required to provide photos of the item and your order details to request a replacement or refund. We reserve the right to inspect returned items before approving a replacement or refund, and we will cover the shipping costs for returns due to our error.
Can I return non-defective items?
Non-defective items can be returned within 7 days of delivery, provided they are in their original, unused condition with all original packaging intact. Shipping costs for returns of non-defective items are the sole responsibility of the customer, and original shipping costs will not be refunded unless the return is due to our error. Refunds for non-defective returns will be processed within 3-5 business days after we receive and inspect the returned items.
Are your products eco-friendly?
We strive to minimize our environmental impact by using eco-friendly materials whenever possible and reducing unnecessary packaging. Our products are designed to be durable and long-lasting, discouraging the use of disposable alternatives. While not all materials are fully biodegradable, we are committed to making sustainable choices and continuously improving our environmental practices.